Privacy Policy

Our Commitment to Your Privacy

At Gleamshire, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our cleaning services.

We believe in transparency and want you to understand exactly what information we collect, why we collect it, and what we do with it. We only collect information that is necessary to provide you with excellent service and improve your experience.

Information We Collect

Personal Information You Provide

When you contact us or request our services, we may collect the following information:

Name and contact details (email address, phone number if provided)
Property address and service requirements
Any specific preferences or instructions you share with us
Communication history and correspondence
Payment information (processed securely through third-party providers)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

IP address and general geographic location
Browser type and device information
Pages visited and time spent on our website
Referring website and navigation patterns
Cookie data (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal data based on: legitimate business interests (to provide and improve our services), contractual necessity (to fulfill service agreements), legal obligations (for tax and regulatory compliance), and your explicit consent (for marketing communications and optional cookies).

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Contact form enquiries are kept for 12 months unless we establish an ongoing service relationship. Active client data is maintained for the duration of our service relationship plus 6 years for legal and tax purposes. Website analytics data is retained for 26 months.

How We Use Your Information

Service Delivery

We use your information primarily to provide you with cleaning services, including scheduling appointments, communicating about service details, processing payments, and maintaining service records for quality and consistency.

Communication

We may contact you regarding your service bookings, respond to your enquiries, provide service updates or changes, and send important notices about our business. We will only send marketing communications if you have opted in to receive them.

Business Improvement

We analyze aggregated data to understand how our website is used, improve our services based on feedback and patterns, develop new service offerings, and enhance customer experience.

Legal Compliance

We maintain records as required by law, comply with tax regulations, respond to legal requests, and protect our legal rights and those of our clients.

Data Sharing and Third Parties

We do not sell your personal information to anyone. We only share your data with trusted third parties who help us deliver our services:

Service Providers

We work with carefully selected companies that provide essential services such as payment processing, website hosting, analytics tools, and email communications. These providers are contractually bound to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, in response to legal proceedings, to protect our rights or property, or to ensure the safety of our staff and clients.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will be bound by this Privacy Policy.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
Access Controls: Only authorized staff members have access to personal data, and access is limited to what is necessary for their role
Secure Storage: Personal data is stored on secure servers with regular backups and protection against unauthorized access
Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with legal requirements
Regular Reviews: We regularly review and update our security practices to ensure your data remains protected

Your Rights and Data Management

Under data protection law, you have several rights regarding your personal information:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information free of charge in most cases, typically within one month.

Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected or if you withdraw your consent.

Right to Data Portability

You can request a copy of your data in a commonly used, machine-readable format, and have the right to transfer this data to another service provider.

Right to Object

You can object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.

Right to Restrict Processing

You can request that we restrict how we use your personal data in certain situations, such as if you contest its accuracy or object to our processing.

To exercise any of these rights, please contact us using the contact form on our website. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last updated" date at the top of this page and may notify active clients directly.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise your rights, please contact us through our contact form. We take all privacy concerns seriously and will respond to your enquiry as quickly as possible.

Company Information